Our Frequently Asked Questions
WHAT IS THE DRESS CODE?
Our guests love getting dressed up and it really adds to that extra special feeling to the night, so get those glad rags out and smarten up! Fancy dress is permitted if tasteful and in keeping with the theme. Absolutely no jeans, trainers or sportswear will be allowed but black tie is more than welcome.
HOW DOES THE BOOKING PROCESS WORK?
You can provisionally book tickets for 10 days during which a deposit of £20 pp is required to confirm the booking. If we haven’t received the deposit within 10 working days, your tickets will be released. The remaining balance needs to be paid no later than 8 weeks prior to the event.
WHAT IS THE MINIMUM BOOKING?
All groups must be for a minimum of 8 people.
CAN WE ADD PEOPLE ONTO OUR BOOKING?
You can add people onto your booking up to two days before your Christmas party, provided that we have space available on the evening. You can do so by logging in to your Smart Account or giving us a call on 020 7836 1033.
WHAT HAPPENS IF WE CANCEL A TICKET? IS THE TICKET REFUNDABLE?
Deposits are non-refundable and non-transferable. Cancellations can only be made by the party organiser and must be made in writing to the Head Office. Any refunds due are based on the date of cancellation. We regret no refunds are due if you cancel less than 14 days before your event date. Please refer to our Terms and Conditions for more information on our cancellation policy.
HOW DO I RECEIVE CONFIRMATION OF PAYMENTS AND BOOKING FROM YOU?
All of our correspondence is via email so you receive everything from us in the most efficient way possible.
ARE UNDER 18’S ALLOWED TO COME?
Guests aged 16 and 17 are welcome provided they are accompanied by an adult, who is responsible for them. We operate a strict policy regarding underage drinking, which is not permitted under any circumstance.
DO I NEED TO ORDER MY CANAPÉS?
No, canapés are served during the reception.
CAN I PICK MY OWN MENU?
Sadly not. While we aim to cater for different dietary requirements, we’re afraid due to the number of guests we host each night, we cannot offer more options than those shown on the menu page.
A MEMBER OF MY PARTY HAS A FOOD ALLERGY, WHAT OPTIONS ARE AVAILABLE FOR THEM?
No problem! We aim to cater for all allergies so simply let us know the specifics a minimum of 4 weeks prior to your party date and we’ll get in touch to discuss.
CAN WE PRE-ORDER DRINKS? WHAT DO THE WRISTBANDS/VOUCHERS INCLUDE?
Yes. The drinks options we have listed on the website provide a hassle-free option for ordering drinks and we highly recommend pre-orders are made prior to the event in order to ensure your evening runs smoothly. Some packages are unavailable to purchase on the night and all pre-orders must be made four weeks prior to the event. We do have a bar on the evening that accepts cash, credit and debit card, plus it is possible to set up a tab on the night.
HOW ARE THE TABLES ARRANGED?
Our tables seat between 8-12 people. Larger groups are accommodated over more than one table although you will only ever be seated with people in your party, we do not mix groups. We have a limited number of tables to seat groups of 14 which are allocated on request.
WHEN WILL I RECEIVE MY TICKETS?
Your tickets will be sent out around 2 weeks before your event, assuming we have received your final balance payment.
IS THERE CAR PARKING?
Not onsite but we are currently in discussion with nearby businesses and will know more soon. Please get in touch if you have specific requirements.
DO YOUR PARTIES USE STROBE LIGHTING AND SPECIAL EFFECTS?
Please be aware that some of our parties do use strobe lighting and special effects that could potentially be harmful to those with photosensitive epilepsy. Please get in touch if you require more information.
WHAT CAN'T I BRING TO THE PARTY?
Please be aware that under no circumstances will any gifts, alcohol or bags be allowed within the main event space. THIS INCLUDES SECRET SANTA.